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THE FEUTEX TOOLKIT

Live Chat Concurrency Capacity

Estimate concurrent chat workload and agents from handling time.

Business workspace● Runs in your browser
01 Your input
02 Your result
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FormulaSimultaneous = arrivals*duration/60; Agents = Math.ceil(arrivals*duration/60/(concurrency*occupancy/100))

Made for real tasks

  • Estimate concurrent chat workload and agents from handling time.
  • Compare a revised operating scenario with the current plan.
Explore step-by-step workflows →

Worked example

Inputs

Arrivals
90 chats/hour
Duration
12 minutes/chat
Concurrency
3 chats/agent
Occupancy
80 %

Expected results

Simultaneous
18 chats
Agents
8 agents

Load the example in the workspace to reproduce these results. Display rounding does not change the underlying calculation.

How to use this tool

  1. Enter the measured quantities and planning assumptions in the displayed units.
  2. Run the calculation, then compare the result with your available capacity or actual records.
  3. Change one assumption at a time to compare operating scenarios.

Try this example

{
  "arrivals": 90,
  "duration": 12,
  "concurrency": 3,
  "occupancy": 80
}

Accuracy and scope

Average workload sizing, not queueing service-level prediction; assumes agents can handle the chosen concurrency.

Is my data uploaded?

This tool runs locally in your browser. Input and output are not sent to a processing server. Copy or download your result before leaving the page.